Zoom is often described as "it just works", something that has been missing from competitive products.ĭespite the original focus on the enterprise segment, Zoom is as easy to use as a consumer product. The video quality can scale up or down, depending on the capability of the network or a device. Because of that, the product is adaptable to both the network and the device of each user. The user interface, the underlying infrastructure and all of the technology are geared towards video.
The critical differentiator about Zoom is that from the onset it was built to be video first. However, it was the first to truly break out. Video conferencing is a competitive market and Zoom was not the first product in the space. They spent two years building the product. He left in 2011 to establish Zoom, taking about 40 WebEx engineers with him. He pitched his idea to Cisco but could not get sponsorship inside the company. He had a vision for what video communications could be, beyond what WebEx was offering at the time. Eric joined Cisco through that acquisition.
He previously worked at WebEx, a video conferencing start-up, when it was acquired by Cisco. The ability to reliably scale at this rate, while maintaining a stable platform, has impressed many investors.Įric Yuan founded Zoom Video in 2011. After averaging about 10 million users per day at the end of December 2019, it saw 200 million daily users in March and up to 300 million in April.
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